Our focus as a physical therapy clinic is serving you, our patients. Patients continuously voice appreciation in the value of treatment delivered by our licensed professionals, not technicians, the level of education provided in the patient care experience from our highly trained staff, and our focus on delivering treatment that is economical yet evidence-based in best practice. However, it is understated how critical our non-clinical personnel is in our service-based model. Shauna Tranas and Stacey Skinner are instrumental in our efforts to advocate on your behalf with insurance, collecting performance outcome data, and serving you by addressing a wide-range of questions and concerns.
If you have not had the chance to meet these two, the first thing you will notice is the incredible insight and knowledge they both have in the service and medical arenas. Shauna and Stacey are both highly educated, and more importantly, incredibly experienced in medical administration, the health insurance industry, and streamlining onerous processes to maximize the patient experience. Most importantly, Shauna and Stacey both have an innate ability to relate to patient concerns; they routinely put themselves in the patient’s shoes to address patient questions. They spearhead our efforts to minimize the economical stress of receiving expert-level physical therapy care to maximize functional recovery. Furthermore, they wear a multitude of hats, on behalf of our patients, to streamline the documentation requirements, leveling ever-increasing barriers to inaccessibility and insurance limitations, and being a sounding board to questions. Patients continuously tell us how welcoming and motivating both of them are in their appointment to appointment experience.
It is truly unfortunate how overlooked non-clinical personnel can be in the medical arena. We at Rehab Solutions refuse to make that mistake. We are deliberate in having experts in all facets of our clinic. We know you will notice that expert and service-minded difference the minute you walk into our doors. Shauna Tranas and Stacey Skinner truly set us apart in assuring an optimal patient experience.
As always, call 307-686-8177 to experience expert-level clinical care, as well as world-class service from world-class non-clinical personnel.
